All vouchers are valid for 12 months from date of purchase. Please note that it is the voucher holder’s responsibility to book in before the 12 month expiry date. Our experiences are popular and often book up months in advance.

If your voucher has a date written on it – you are already booked in on that date.

Once an experience is booked in, we require a minimum of 14 days notice to alter the booking.

If you do not turn up for your experience – the experience will continue in your absence and you won’t be able to rebook.

Vouchers are not refundable. However they are transferrable – you can give your voucher to anybody to use.

Please be on time for your experience – we start promptly.

Our experiences are not weather dependant. We go ahead whatever the weather! We have indoor areas if the weather is very poor. Please wear sensible clothing (and footwear) – especially if the forecast is poor. Remember that even in fine weather – the grass can be wet underfoot.

Raptor/Owl Experiences and Hawk Hikes are suitable for adults and children over the age of 10. All children under 16 must be accompanied by a participating adult at all times please.

On Raptor/Owl Experiences and Hawk Hikes, participants are welcome to bring spectators along with them. Spectators play no active part in the experience and maybe be asked to sit to one side at times. However they are welcome to take photos and they will be able to join participants for a complimentary hot drink at break time. Spectators are charged at £15 for adult and £10 for children. Depending on numbers, spectators may not be able to accompany participants for the entire experience – but they are welcome to spend the entire day in the centre.

Owl Evenings/Owl Prowls are suitable for adults and children 8 and over. Children under 16 must be accompanied by an adult please. Please note that these evening events are largely quiet activities, and that does include children.

The Winter Owl Evening menu is detailed here. It’s a set menu and we can’t offer alternatives.

All experiences include admission to the centre. You are very welcome to stay with us after your experience has ended (except for Owl Evenings – it is bed-time when they finish 😀).

If you have any disabilities that you think may impact on you taking a full part in the experiences, please let us know in advance and we will do everything we can to make sure you get the fullest experience possible.

 

Payment Policy

Accepted Methods of Payment

Credit Card (Visa, Master Card)
Cash in store

Credit Card Charges

Your credit card will be charged when you place your order. If we are not able to fulfil your order for any reason your credit card will be refunded.

Shipping Policy

Turnaround

Vouchers orders are sent within 48 hours Monday – Friday 8am – 5pm. Adoptions will be sent within 7 days

Carriers

We use the following carriers to deliver our orders:

Royal Mail

 

Shipping Rates

We don’t charge extra for postage

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take appropriate measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information 

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

 

 

 

That’s enough rules for now!!!